[et_pb_section fb_built=”1″ _builder_version=”4.10.7″ _module_preset=”default” custom_padding_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|true|true” hover_enabled=”0″ sticky_enabled=”0″ da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ width__hover_enabled=”on|desktop” max_width_last_edited=”on|desktop” width=”100%” max_width=”100%” custom_padding_last_edited=”on|desktop” custom_padding=”0px||||false|false”][et_pb_column _builder_version=”4.10.7″ _module_preset=”default” type=”4_4″][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” text_font=”DM sans regular||||||||” text_text_color=”#878787″ text_font_size=”14px” text_line_height_last_edited=”on|desktop” text_line_height=”1.2em” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
Utter Refund Policy & Procedures.
Last updated: June 16, 2021<\/p>\n
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General<\/p>\n
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We want every customer to be satisfied with their experience using our Utter platform.<\/p>\n
We are about honesty, fairness, and customer satisfaction. We have no problem issuing a full refund before the course begins. Hence, students can only receive a full refund on purchase courses via Utter.<\/p>\n
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Definition<\/p>\n
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1.0\u00a0 Session <\/em><\/span>– A session is a time allocated to a class<\/p>\n 1.1\u00a0 Schedule<\/em><\/span>– is a collection of sessions, no more than ten. It consists of a set of times and dates mapped to all the sessions in the schedule.<\/p>\n 1.2\u00a0 A course<\/em><\/span> – is a unit of teaching with specific content aimed at transforming lives. It consists of one or more schedules, and each schedule can contain up to ten sessions.<\/p>\n 1.3 Utter Payment System<\/span><\/em> – is the technology that captures and transfers payment data from the students purchasing courses on Utter to the Instructors or owners of the course.<\/p>\n 1.4 A brand<\/span> –<\/em>\u00a0<\/strong>a name given to an individual or institution establishing a business through creating, selling and\/or teaching their courses on Utter.<\/p>\n Refunds on Utter are only for courses purchased through the Utter Payment System. For courses purchased directly through a brand, please refer to the brand\u2019s refund policy and procedures.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”DM sans regular||||||||” text_font_size=”16px” text_line_height_last_edited=”on|desktop” text_line_height=”1.2em” text_text_color=”#464646″ header_font_size=”18px” header_line_height_last_edited=”on|desktop” header_line_height=”1.1em” ul_line_height_last_edited=”on|desktop” ul_line_height=”1.4em” ul_text_color=”#464646″ ul_font=”||||||||”]<\/p>\n The instructor has missed a session or more, and the lessons are not made up. The students will receive a pro-rate refund amount from the course.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”Dm sans bold||||||||” text_font_size=”25px” text_line_height_last_edited=”on|desktop” text_line_height=”1.6em” border_width_bottom_last_edited=”on|desktop” border_width_bottom=”1px”]<\/p>\n Courses Purchased Through A Brand<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”DM sans regular||||||||” text_font_size=”16px” text_line_height_last_edited=”on|desktop” text_line_height=”1.2em” text_text_color=”#464646″]<\/p>\n A brand is responsible for the refunds of the courses purchased directly through the brand. It is the student responsibility to review the brand\u2019s refund policy and procedure carefully. Hence, Utter bears no responsibility for the brand\u2019s refund policy.<\/p>\n However, students can report to the Utter\u2019s administrator if they feel they have been mistreated.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”Dm sans bold||||||||” text_font_size=”25px” text_line_height_last_edited=”on|desktop” text_line_height=”1.6em” border_width_bottom_last_edited=”on|desktop” border_width_bottom=”1px”]<\/p>\n Refund For Brands<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”DM sans regular||||||||” text_font_size=”16px” text_line_height_last_edited=”on|desktop” text_line_height=”1.2em” text_text_color=”#464646″]<\/p>\n Utter does not fund, whether it\u2019s a partial refund or a full refund, a brand deciding to cancel their subscription before the expiration date. Subscription fees would be automatically renewed at the end of the billing period unless the subscription was revoked before the billing period.<\/p>\n Our payments system runs on the UTC timezone, so we recommend you don\u2019t leave it to the last minute to cancel if you want to avoid being charged.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”Dm sans bold||||||||” text_font_size=”25px” text_line_height_last_edited=”on|desktop” text_line_height=”1.6em” border_width_bottom_last_edited=”on|desktop” border_width_bottom=”1px”]<\/p>\n Requesting a refund<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.10.7″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″ text_font=”DM sans regular||||||||” text_font_size=”16px” text_line_height_last_edited=”on|desktop” text_line_height=”1.2em” text_text_color=”#464646″ header_font_size=”18px” header_line_height_last_edited=”on|desktop” header_line_height=”1.1em” ul_line_height_last_edited=”on|desktop” ul_line_height=”1.4em” ul_text_color=”#464646″ ul_font=”||||||||”]<\/p>\n1. Full refund applies when<\/h1>\n
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2. Partial refund applies when<\/h1>\n
3. No refund will be granted when<\/h1>\n
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For students requesting via Utter:<\/h1>\n